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Sony Ericsson HBH-610

Overivew
The Sony Ericsson HBH 610 is one of SE's newest and most advanced headsets with virtually every feature (except Caller ID) incorporated.  I had numerous requests to review this headset and finally decided to breakdown and order one for evaluation.  Appearance wise it is a beautiful unit with changeable face plates and a nice solid feel.  Very sleek and I was expecting a real top performer.  In some aspects it did perform very well and I should point out that many people would probably be satisfied with this unit.  With automatic volume control, DSP for noise cancellation and a clean ergonomic design it has many things going for it.  However, in the end I could not recommend this unit.  Read the review for the reasons.

Sony Ericsson HBH-610

Features

bulletThe person on the other end will hear you clearly
bulletYour phone can stay in the pocket while you are calling
bulletEcho cancellation for better sound
bulletUltra fast volume adjustment for noisy environments

 

bulletBluetooth™ 2.0
bulletDigital Signal Processing (DSP)
bulletVolume adjusts automatically in less than a second

Available colors

bulletSilver/Black

Results
Build and Construction: Build quality appears to be excellent with a solid feel and nice buttons.  The plastic used feels expensive with switches, connectors and buttons all feeling solid.  The appearance color is silver and black.   The connector for power is along the inside of the unit and mates with a connector in the standard SE charging adaptor.  You can see the connector in the picture below.

Comfort: Comfort is always subjective and I must admit that I am biased toward ease of use with glasses since I am always taking them off or putting them on.  This headset is NOT comfortable to me and I could not find a way to make it comfortable.  I think it is a design flaw based on ear geometry that is different than European ears.  I could find no setting or position of the ear hook that would allow the earpiece to set in the proper place in the ear canal.

I have included photos to illustrate the problem.

Here you can see that the ear loop needs to extend back further to allow for comfortable adjustment of the earpiece in the ear canal while still looping the ear.

Here I am pushing the cartilage back so that I can even wear it.

In the photo above the speaker is pinching against the cartilidge in my ear and there is a gap between the earpiece and the ear canal.

Visual size comparison between HBH610, D640, Flamingo and D510.

 Connectivity: Pairing is easy.  I had no problem pairing it to a BB 8700 and a BB 7290.  On powering it on, it instantly connects to the handset.  I have not had it drop a connection while in use.  It is sensitive to placement relative to the handset and does not like the handset to be on the left hip if the headset is in the right ear and vice-versa.

Visual size comparison between HBH-610, D640 in holder and Flamingo.

Sound Quality: Outgoing sound quality was very good but not as good as the D640.  In back-to-back calls to individuals and in the recordings you can hear that the D640 is louder and clearer.  Incoming sound quality is a little distorted and not on par with the D640.  In general incoming sound was closer in quality to the nXZEN than the Plantronics units.  However, I will let you be the judge in the sound shoot-out I had between 6 units, first in a quiet environment and then in a noisy environment.  Noise cancellation is pretty descent but you can hear the effect of the noise cancellation and it is not as good as the D510.  Volume level was not as good as the D640 or D510, usually needing more than a 2/3 volume setting for adequate volume.

Quiet Sound Tests using 8700:

Sony Ericsson HBH-610

Plantronics D640

Plantronics D510

Plantronics M3000

nXZEN 5500

Flamingo

Noise Cancellation: Noise cancellation is good.  In every test you can hear only barely hear the background noise but you can hear the effects and in some ways those effects are more obtrusive than some sets that don't achieve the same level of noise cancellation.  The D510 was clearly superior in this category.  I have not yet tested in windy conditions.

Noise Tests using 8700:

Sony Ericsson HBH-610

Plantronics D640

Plantronics D510

Plantronics M3000

nXZEN 5500

Flamingo

Ease of Use: The unit is easy to use with just two buttons, one being a nice square large button for connecting, disconnecting, powering on & off and pairing. The second switch is a rocker switch for volume.  I find the unit easy to use but very uncomfortable.

Other Comments: Sadly, this very attractive unit did not make my top three.  I had hoped to see a unit that could compete with the Flamingo and the D510 but this isn't the unit.  Maybe on SE's next try they will address some of these issues.  In all fairness to this unit, I cut this review a bit short because of the headset discomfort.  Perhaps with additional tests it might have made a better impression on me.  I just couldn't get there.

AlbertoM made the following observation of how he uses the HBH-610:

The 610 has now become my primary headset. I had the same problem that you did at first, then I let the ear hook dictate the position of the earpiece, and not the other way around - which is what you seem to be doing. In my case, the earpiece is not over the ear canal. It is loud enough that it does not have to be. It is loud enough that I have to turn it down to the minimum. In my case it fits right behind the ear canal. This is a good thing, as then I am free to hear other things and it does not block airflow.

I put it on by sliding on the ear hook until it fits naturally, then swing the boom down until it roughly aims towards the top of my mouth. That places the earpiece behind my ear canal, the mic is aiming towards my moustache and there is no pain.

I would prefer the ear hook to be a bit looser, and I have toyed with the idea of perhaps dipping it into hot water and see if it bends a bit - but I haven't been that brave. Yet.

Conclusion
In a comparison of all of the characteristics that make for a good headset, this headset falls short of the mark.  It isn't the cheapest, and the sound quality while good outgoing is not as good on incoming; however, the real killer is the inability to adapt to or adjust for different ear sizes.  I just could not find a comfortable way to wear this headset.  While there are users that swear by SE headsets, I am afraid that I won't be one of them.  If you can't wear a headset comfortably you won't and then what is the point of buying it?  The incoming sound level and quality were not up to the high standards set by the Flamingo and the Plantronics units and that too is disappointing.
 

 

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